Refund Policy
Last updated: 19 December 2025
No Refund Policy
Booking fees paid through DocSlot.in are non-refundable. Once a booking is confirmed and payment is processed, the booking fee cannot be refunded under any circumstances, including cancellation, rescheduling, or no-show.
1. Booking Fee Policy
The booking fee is a platform service charge that covers:
- Platform maintenance and operation costs
- Payment processing fees
- Customer support services
- Appointment management system
- Technology infrastructure
This fee is separate from the consultation fee, which is paid directly to the clinic at the time of your visit.
2. Non-Refundable Scenarios
Booking fees are non-refundable in the following situations:
2.1 Patient Cancellation
If you cancel your appointment for any reason, the booking fee will not be refunded. This applies regardless of:
- Time of cancellation (even if cancelled immediately after booking)
- Reason for cancellation (personal, medical, or other)
- Whether the appointment was rescheduled or cancelled
2.2 No-Show
If you do not show up for your scheduled appointment without prior cancellation, the booking fee will not be refunded.
2.3 Clinic/Doctor Cancellation
In rare cases where the clinic or doctor cancels the appointment, we will assist you in rescheduling to another available slot. However, booking fees are still non-refundable. We will work with you to find an alternative appointment time.
2.4 Duplicate Bookings
If you accidentally create duplicate bookings, only one booking fee will be refunded (if requested within 1 hour of booking). After 1 hour, no refunds will be processed for duplicate bookings.
2.5 Payment Errors
If you experience a payment error (double charge, incorrect amount), please contact us immediately. We will investigate and resolve genuine payment errors, but standard booking fees remain non-refundable.
3. Refunds Issued Only For
Duplicate Payment
In case of an accidental double charge for the same order, we will process a refund for the duplicate amount. This is the only scenario where refunds are issued for booking fees.
4. Refund Request Process
Processing Time
Approved refunds will be processed and credited back to your original payment method within 7–10 working days. You will receive an email confirmation once the refund has been initiated.
5. Rescheduling Policy
Good News: You can reschedule your appointment without any additional booking fee, subject to availability. The original booking fee will be applied to your rescheduled appointment. Rescheduling must be done at least 24 hours before your original appointment time.
6. Consultation Fee
Please note that the consultation fee (paid directly to the clinic) is separate from the booking fee. Refund policies for consultation fees are determined by individual clinics and are not covered by this policy.
Important: The booking fee (₹49 or as set by the clinic) is charged online. The consultation fee is paid at the clinic during your visit. These are two separate charges.
7. Payment Processing
All payments are processed securely through Cashfree. Once a payment is successfully processed:
- The booking is immediately confirmed
- You receive a confirmation email with booking details
- The booking fee is non-refundable from this point
- Payment receipts are available in your dashboard
8. Dispute Resolution
If you believe there has been an error in payment processing or have concerns about your booking:
- Contact our customer support within 48 hours of the transaction
- Provide your booking code and transaction details
- We will investigate and respond within 5-7 business days
- Genuine payment errors will be resolved, but standard booking fees remain non-refundable
9. Special Circumstances
In exceptional circumstances (natural disasters, government restrictions, platform technical failures), we may consider rescheduling assistance, but booking fees remain non-refundable. We will work with you to find alternative solutions.
10. Contact for Refund Inquiries
While booking fees are non-refundable, if you have questions or need assistance, please contact us:
DocSlot.in Support
Email: support@docslot.in
Phone: +91 9435758099
Response Time: 24-48 hours
11. Acknowledgment
By making a booking and processing payment on DocSlot.in, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that booking fees are non-refundable and agree to these terms before completing your transaction.
12. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.